Guarantees & Warranties

1. Guarantee of Quality  

We guarantee you that all Ceramic Tableware sold on our website are of high quality, free from defects in materials and workmanship, and suitable for their intended use. We carefully conduct quality checks to ensure the products meet our standards before they are shipped to you. 

  2. Manufacturer's Warranty  

  • In addition to our guarantee, our products come with a manufacturer's lifetime warranty. The specific warranty terms and coverage vary by product and are provided by the manufacturer (As some collections come with extra warranty features).
  • If a product is covered by a manufacturer's warranty, the details will be included in the product description on our website or in the product packaging. Please refer to the manufacturer's warranty documentation for specific terms and instructions on how to make a warranty claim. 

   3. Limitations and Exclusions.

 a. Normal wear and tear those results from daily usage of the kitchen plates is not covered by our guarantee or warranty policy.   
  b. Improper Use or Care: Neither our guarantee nor the manufacturer's warranty applies to any damage to the kitchen plates brought on by improper use, care, or maintenance.

4. Warranty Claims Process

Please get in contact with our customer service if you think your Ceramic tableware is protected by our guarantee or a manufacturer's warranty. To evaluate the claim, we might need evidence of purchase, pictures of the products, or other pertinent data. The process for filing a warranty claim will be explained to you in detail, and it may involve sending the item back or getting in touch with the manufacturer. 

5. Limitation of Liability

  • To the fullest extent authorized by relevant law, your payment for the product will serve as the limit on our liability for any claims resulting from or connected with the purchase or use of the kitchen plates. Indirect, incidental, consequential, or punitive losses are not covered by our liability policy. 
  •  This guarantee and warranty policy is subject to modification at any time and without previous notice. You will be subject to the policy in force at the time of your purchase.  


Please get in touch with our customer service if you need more information about our guarantee and warranty policy or if you have any queries about it.