Privacy Policy

Last Updated: October 2026

At Porser Egypt, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, and shared when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

  • Personal Information: Your name, phone number, email address, billing address, and delivery address.

  • Order Information: Products purchased, order details, payment method, and order history.

  • Payment Information: Information needed to process or verify payments. Online card payments are handled through the relevant payment service provider.

  • Communications: Information you provide when contacting us about an order, payment, return, exchange, warranty claim, or general inquiry.

  • Technical Information: Information such as your device, browser, IP address, and website usage data, where collected through our website or its technologies.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill orders.

  • Arrange delivery and communicate with you about your purchase.

  • Verify InstaPay transfers and confirm payments.

  • Respond to customer inquiries and provide after-sales support.

  • Handle returns, exchanges, refunds, and warranty requests.

  • Maintain website security and improve our services.

  • Meet applicable legal and regulatory obligations.

3. Payments and Payment Security

Porser Egypt offers Cash on Delivery, online Visa payments, and InstaPay bank transfers.

Online card payments may be processed by third-party payment providers. Payment information is handled according to the applicable provider's processes and privacy practices.

For InstaPay orders, customers may be asked to send a transfer confirmation and order number through our official Facebook or Instagram messages. These details are used to verify payment and process the order.

Please do not send passwords, card PINs, or other confidential banking credentials through social media messages.

4. Sharing Your Information

We may share relevant information with service providers when necessary to operate our business, including:

  • Shipping and delivery companies to fulfill orders.

  • Payment providers to process or verify payments.

  • Website and technology providers that support our online store.

  • Relevant authorities when required by applicable law.

We do not disclose personal information to third parties for purposes unrelated to operating our services unless permitted or required by applicable law.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website performance, and improve the shopping experience.

Third-party services integrated with our website may also use these technologies according to their own policies.

You can manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary for order fulfillment, customer support, recordkeeping, dispute resolution, and applicable legal obligations.

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information, or objecting to particular forms of processing.

Some information may need to be retained to fulfill legal, accounting, or other legitimate obligations.

To submit a privacy-related request, contact us using the details provided below.

8. Third-Party Services and Links

Our website may contain links to third-party websites or services, including social media platforms and payment providers. These services operate under their own privacy policies, and Porser Egypt is not responsible for their independent privacy practices.

We encourage you to review the privacy policies of any third-party services you use.

9. Children's Privacy

Our website is intended for general shopping use and is not specifically directed at children. Please contact us if you believe a child has provided personal information to us inappropriately.

10. Changes to This Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our practices, website, services, or applicable legal requirements. The latest version will be published on this page with its updated date.

11. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, contact Porser Egypt through our official channels:

Porser Egypt — Your privacy matters to us.