Frequently Asked Questions

Find answers to common questions about shopping with Porser Egypt.

Orders & Products

1. Which brands are available through Porser Egypt?
Porser Egypt is the exclusive agent in Egypt for PORSER, ID FINE, and ROOTS.

2. How can I place an order?
You can browse our collections and place your order directly through the official Porser Egypt website.

3. How can I contact you about my order?
Please contact us through our official Facebook or Instagram page messages and include your order number for faster assistance.

Payment

4. What payment methods do you accept?
We offer Cash on Delivery, Visa payment during checkout, and InstaPay bank transfer before shipping.

5. How do I pay through InstaPay?
Select InstaPay at checkout and transfer the full order amount to the bank account details displayed after placing your order. Then send a screenshot of the successful transfer and your order number through our official Facebook or Instagram messages.

6. Will I need to pay again when my InstaPay order arrives?
No. Once your transfer has been verified, you will not be required to pay the same order amount again upon delivery.

Please note that InstaPay orders are shipped only after payment verification.

Delivery & Inspection

7. Can I open my shipment while the courier is present?
No. Under the courier company's delivery procedures, opening the shipment while the courier representative is present is not permitted. You should receive your order and inspect all items after the courier has left.

8. What should I do if I receive broken or defective items?
Contact us through our official Facebook or Instagram messages within 24 hours of receiving your order. Send your order number, a photo of the invoice, and clear photos of the affected items.

Our team will review your report and take the necessary action as soon as possible.

Returns & Exchanges

9. What is your return and exchange period?
Return and exchange requests must be submitted within 14 days from the date you receive your order, subject to our Return & Refund Policy.

10. Can I open the product before deciding whether to keep it?
Products may be opened for inspection only and must remain unused. The original packaging and all components of the set must be retained.

11. Are all products eligible for return or exchange?
No. Certain products, including gifts provided with purchases, are not eligible for return or exchange. Please refer to our Return & Refund Policy for further details.

12. How will I receive my refund?
Approved refunds are processed through bank transfer or InstaPay within 14 business days from the date of approval.

Warranty

13. Does Porser Egypt offer a warranty?
Yes. Porser Egypt offers a lifetime warranty against manufacturing defects on eligible purchases made through the official website or orders placed via our official social media pages, subject to the applicable warranty terms.

14. Does the Porser Egypt warranty cover products purchased from other sellers?
No. The Porser Egypt warranty does not cover products purchased from other sellers or unofficial sources.

Contact & Support

15. How can I contact Porser Egypt?
You can reach us through our official channels:

If you need assistance with an existing order, please include your order number in your message.

Still have questions? Our team will be happy to help.