Hazel Celesta Deep Plate 22 cm 1200 cc

Product Type: Deep Plate
Product size or dimensions: 22
Product Family: CELESTA
Collection: HAZEL
Materials: 

• Fine Stoneware

Finish: 

• Gloss

Made In: Türkiye

Lifetime warranty against manufacturing defects.

ROOTS Care & Use:
• Dishwasher safe for easy everyday cleaning.
• Microwave and oven safe.
• Designed to withstand thermal shock and sudden temperature changes.
• For best results, avoid exposing the product to extreme temperature changes unnecessarily.
• Handle with care when placing or removing from the oven, microwave or dishwasher.
• Stack carefully to help preserve the surface and finish.
• Use suitable detergents and avoid abrasive cleaning materials that may damage the surface over time.

At Porser Egypt, we are committed to providing our customers with quality products and a reliable shopping experience. Please read our Return & Refund Policy carefully before placing your order.

1. Inspecting Your Order Upon Delivery

Due to the courier company's delivery procedures, opening the shipment while the courier representative is present is not permitted.

Customers must receive their orders and inspect the complete shipment after the courier representative has left.

Please carefully check all items to ensure that the products have arrived in good condition.

2. Reporting Broken or Defective Items

If you discover any broken pieces or manufacturing defects after inspecting your order, you must notify Porser Egypt within 24 hours of receiving the shipment.

Please send a message to our official Facebook or Instagram page containing:

• Your order number.

• A photo of the purchase invoice.

• Clear photos showing the broken or defective piece(s).

Our team will review your report and take the necessary action as soon as possible.

Important: Reports of broken or defective items must be submitted within 24 hours of delivery through our official Facebook or Instagram messages.

3. Returns and Exchanges

Return and exchange requests must be submitted within 14 days from the date of receiving the order.

To be eligible for a return or exchange:

• Products may be opened for inspection only and must remain unused.

• The original packaging and all components of the set must be retained.

• The product must be returned in its original condition.

• Certain products are not eligible for return or exchange, including gifts provided with purchases.

All return and exchange requests are subject to review by our team.

To submit a request, contact us through our official Facebook or Instagram page messages and provide your order number and the reason for your request.

4. Refund Policy

Once a return has been approved, the refund will be processed within 14 business days from the date of approval.

Refunds will be issued via bank transfer or InstaPay. Our team will communicate the necessary details and procedures.

5. Shipping Costs

If a return or exchange is required due to a confirmed manufacturing defect or an error on the part of Porser Egypt, the company will cover the applicable shipping costs.

For other return or exchange requests, shipping arrangements and costs will be confirmed by our team after reviewing the case.

6. Contact Us

For return, exchange, or damaged-item reports, please contact us through our official channels:

• Facebook: www.facebook.com/PorserEgypt

• Instagram: www.instagram.com/porsereg

Please include your order number in all messages to help us assist you promptly.

Porser Egypt — We are committed to quality products and responsive customer support.